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Returns

Returns Policy (Business to Business)

All requests for returns must be made in writing (by post to the address below or by email HERE) and a returns number will be allocated to the Buyer. Goods must be returned within 10 working days of receipt.

The customer will be charged a 25% restocking charge and the goods are returned at the customers own expense.

The goods must be in a re-saleable condition and must be authorized by us. If packing is not complete no credit will be given.

You must provide us with the original invoice, dispatch note or other proof of purchase.

To return a product under this Returns Policy please call our Customer Services Team on: 02477 670500

We will not accept items back after 2 months from date of purchase under any circumstances.

Returns Policy (General)

On cancellation of your order, for whatever reason, the Buyer must return the goods to the Seller at the Buyer’s cost. Where the goods are deemed to be faulty, incorrect delivery or because of unsuitable substitution by the Seller, the Seller will meet the costs of return and the Seller can nominate its own carrier.

All requests for returns must be made in writing (by post to the address below or by email to info@bespoakmantels.com) and a returns number will be allocated to the Buyer. Goods must be returned within 10 working days of receipt.

Please note, following receipt and inspection, if the products are deemed ‘not suitable’ for your purpose the Buyer is under a legal duty not to use the products and to take care of them. The goods must be returned to the Seller in the condition they were received with the original undamaged packaging and paperwork.

The Seller will refund the full amount of the order, including delivery costs, as soon as possible after receiving a cancellation notice and within 30 days at the latest.

When goods are returned to the Seller in a condition which indicates that they have been used or attempted to be installed after the Buyer has had a reasonable chance to inspect them, the Seller will consider the Buyer to be in breach of their legal duty to take reasonable care of the goods and reserves the right to recover appropriate sums from the Buyer.

If all the above criteria are met by the Buyer during the 30 day period there would be no administration costs or restocking charges applied to the Buyer.

We will not accept items back after 2 months from date of purchase under any circumstances.

To return a product under this Returns Policy please call our Customer Services Team on: 02477 670500